Mountain 03

Corporate Knowledge Base

Information fragmentation is the silent killer of team velocity. When critical setup procedures, product guidelines, or workflows live only in individual heads, teams spend half their day asking "where do I find X?". Recognizing this, I took on the challenge of establishing our company's first structured, centralized knowledge repository.

Establishing a Single Source of Truth

Building our company Knowledge Base was not just a technological task — it was a cultural shift. By breaking the journey down into 5 clean, logical ascents, we migrated scattered brainpower into a thriving documentation engine.

Phase I: Status Quo Discovery

Investigated the current information landscape. Audited how and where different departments were storing knowledge, exposing critical informational bottlenecks and hidden documentation gaps.

Phase II: Requirements Gathering

Conducted cross-functional workshops and surveys. Gathered concrete, daily documentation requirements from engineering, product, and operations to map out our ideal knowledge-sharing workspace.

Phase III: Tool Evaluation & Testing

Ran structured comparisons and hands-on trials with multiple documentation frameworks and modern wiki platforms, matching features against our gathered team requirements.

Phase IV: Slite Selection & Rollout

Selected Slite as our centralized single-source-of-truth. Designed the global categorization architecture, migrated legacy files, and executed hands-on onboarding sessions to ensure company-wide alignment.

Phase V: Ownership & Long-Term Governance

To prevent information decay, we successfully hired and onboarded a dedicated Knowledge Manager. They now act as the primary owner, curating categories, moderating updates, and keeping Slite living and fresh.